All your Nursing and Complex Care Staff needs covered

Welcome to Shawstone Group where you can easily find your ideal complex nursing care staff within a few clicks, or join our ranks to provide quality specialist care to those who need it.

Rapid Response & Emergency Cover

Last-minute shift cover available now. Call or email to book.

When urgent care needs arise, we provide reliable access to experienced healthcare professionals and nurses who can respond quickly and deliver high-quality complex care. Our flexible support helps ensure essential care continues, even when last-minute cover is required.

About us

Who We Are

At Shawstone Group, we provide highly experienced specialist clinical staff to ensure that Nursing and Complex care settings are fully staffed on a short-term and ongoing basis.

Understanding complex care

Many individuals across the UK have specific medical needs, and as long as those needs are met, they can live a comfortable, independent, and fulfilling life at their clinical setting of choice.

Our services

What We Do

For Nursing and Complex care settings

We strive to enhance the quality of life for those affected by providing you with exceptionally well-trained specialist care staff, offering your residents and clients’ complete peace of mind.

For Healthcare Professionals & nurses

We recruit and work with specialist nurses, health care professionals, complex care staff and other associated roles

Setting

Complex care services - why we’re the right provider

Our person-centred complex care services are tailored to the specific needs of each healthcare provider. We take it upon ourselves to find the right specialist staff.

Rapid response cover

Fast and dependable staffing solutions for urgent cover and/or last-minute challenges.

RGN’s, RMM’s, Paediatrics, RNLD

Our staff will help in managing and maintenance of feeding tubes required for hydration, nutrition, and medication.

Clinical excellence

Our highly trained and vetted nurses, healthcare professionals, and support workers have extensive experience in meeting a range of complex care requirements and high-acuity care needs.

Medication management

Dedicated clinical staff to help regularly administer medicine through specialist routes, medical equipment/apparatus, and complex medication regimens.

Ventilation, PEG, specialist and complex techniques

We support individuals who depend on tracheostomies or mechanical ventilators to breathe normally.

Overnight care

Friendly, supportive, and professional specialist staff providing comprehensive care on a 24-hour basis for those who need continuous support.

Monitoring of vital signs

Our fully trained and certified specialist care staff can regularly monitor and manage a variety of chronic health conditions.

Looking for work?

We are always on the lookout for competent, professional, friendly, and understanding healthcare professionals and nurses who specialise in providing complex care. If you believe you are a fit for this line of work, please contact us now to know the next steps.

How do we work?

We meet with you to understand your care facility’s needs, ensuring that all members of the complex care staff have the necessary skills, training, and experience to meet your complex care requirements in a safe, effective, and compliant way

We document all your complex care staffing needs in detail, reviewing it extensively before shortlisting staff and updating it, as and when required. Each specialist care nurse or healthcare professional is fully vetted and extensively screened for competency before we send them to your clinic or setting.

Why choose Shawstone Group?

Specialist complex care staff

Do you require someone for an urgent shift? Or, someone to cover a last-minute gap, perhaps? We prioritise rapid deployment without compromising quality.

With Shawstone Group as your specialist complex care staff supplier, you’re never left short. Because we’re here to provide backup cover, guaranteed, no matter what time or day of the week it is, including public and bank holidays.

We don’t want staffing gaps to become your crisis, that’s for us to fulfil. And if, at any time, your staffing requirement changes from what you originally required, we move in swiftly with backup staff ready at your disposal. Minimal disruption. No stress. That’s the Shawstone advantage.

We work with real people only who are highly trained in real communication. We don’t train AI or bots, or use apps to arrange for staff. We guarantee a 100% human connection from start to finish, with no runarounds. All throughout, you’ll have a dedicated contact who knows your service or business inside out, and is always available to sort out any potential issues or manage staff as and when needed.

We don’t rely on faceless platforms. No repeating yourself or running in circles while using an app. Just, clear and transparent human communication every time.

Each one of our complex care professionals are clinically vetted, screened, communications-tested, and ready to work. Rather than simply tick UK complex care compliance boxes, we see to it that each clinician is vetted for:

Our human-centred approach keeps you informed, not guessing. You’ll never have to chase us for updates. We provide regular, proactive progress updates, clear timelines, and honest communication about staffing.

We’re built on relationships, not transactions. In each case, we take the time to understand your service, culture, and expectations — over time, we become an extension of your team and not just a supplier.

We offer simple and transparent booking with clear processes, fast confirmations, and no ambiguity whatsoever at any stage. With us, staffing is easy, predictable, and efficient.

The Next Step

After your initial enquiry and once we fully understand your staffing needs, our specialist care administrator will provide the right staff to meet your unique complex care needs. We are very meticulous and thorough in tailoring the right staff for your setting. Our registration process is easy and quick, allowing us to provide the right staff without unnecessary delays.

FAQs on Complex Care

Frequently Asked Questions

What is complex care?

Complex care is specialised, personalised support for individuals with severe, chronic, or multiple long-term health conditions requiring more than standard care. It involves multidisciplinary, nurse-led clinical oversight to manage complex clinical needs—such as ventilation, PEG feeding, or neurological conditions—often delivered within a complex care setting. This is where we come in!

What qualifications should nursing staff have?

Nursing staff in the UK typically require a combination of practical experience, mandatory training (e.g., safeguarding, manual handling), and often a Level 2 or 3 Diploma in Health and Social Care, alongside a DBS check. While formal qualifications aren’t strictly required to start, many of our clients strongly prefer previous care experience and often ask for specialised training in areas like wound care, epilepsy management, neurological care, and tracheostomy care.

How long can I book complex staff for?

Bookings can range from a few hours and ad hoc requirements through to regular ongoing bookings and temporary-to-permanent placements.

What’s included in a complex nurse and care staff booking

When we shortlist complex care medical professionals for you, we document all aspects of the complex care needs in detail. This includes the specific procedures, daily medication requirements, any emergency protocols, and the experience, skills, and expertise each staff member must have. We review this annually or whenever the special care staff requirements change

What requirements do staff have?

Professional Qualification checks
PIN checks
Enhanced DBS
Mandatory training updated
Referencing, including clinical references
10 year work history
Right to Work checks
Ongoing training and clinical support
Access to 24/7 On Call

“Shawstone Group provided us with a permanent Operations Manager for a year for a domiciliary care company. She was professional, capable and helped us set up processes and systems within the business to help us grow to the next level. Her experience in recruitment was valuable and has saved us a lot of time and money. Shawstone Group were helpful and pleasant to work with from the beginning. Their communication was outstanding.”

– Director

“Shawstone Group has vast experience in supplying a diverse portfolio of services including supported living, domiciliary care, and nursing environments. Their ability to understand the unique needs of each client group — and deliver consistently outstanding staffing solutions — is unmatched.”

– Operations Manager

“Louise’s knowledge of social care, regulatory standards, and safer recruitment is exceptional. She operates with a level of professionalism and integrity that sets the benchmark for others. She doesn’t simply “fill shifts”; she builds continuity, stability, and trust. When Louise supplies a service, it is never just another shift — it is her priority to ensure the right person, the right skills, and the right values are in place every time.”

– Director

“What truly sets Shawstone Group apart is their passion for delivering care of the highest standard. They champion quality relentlessly, advocate for both staff and clients, and lead with a rare combination of compassion, commercial awareness, and operational precision. Their commitment to consistent, safe, person centred care is second to none.”

– Operations Manager